OUR GUARANTEE: All of our products are 100% authentic quality goods and are sourced directly from the manufacturers or approved manufacturer agents. It’s an unfortunate fact that there are other stores and websites who are not selling authentic product – and sometimes they don’t even realize it themselves because they are not purchasing their products directly from the manufacturers. Be safe on the Internet and only shop with reputable retailers.

We believe the best shopping experience allows you flexibility to change your mind about your purchase with us, we can issue you a refund credit or an exchange to another product.See what our customers are saying about us!

1) Send an email with your order number to admin@perfumestore.my with an appropriate subject specifying either a request for refund credit or exchange.

2) Upon receiving your email, our friendly staff will advise you on the return address.

3) Kindly send the returned item(s) to the specified address using the same packaging when it was delivered to you, with a tracking code.

4) Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund/exchange will be processed.

5) If you initiated for a refund, a credit will be automatically back to your account with PerfumeStore in the form of PerfumeStore Rewards credits within 7 days.

6) If you initiated for an exchange, our staff will process your exchange within 72 working hours of receipt.